Description:
Summary
Working with general supervision, the Work-Life Administrator supports work-life and other total rewards projects through day-to-day activities that contribute to successful completion of team deliverables. An associate in this position may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities will require a supervisor’s advanced approval.
Essential Job Duties and Responsibilities
Administers and analyzes all absence management programs including but not limited to: leave of absences, paid time off, short-term disability
Serves as the main point of contact for the Work/Life issues and questions; must consistently and reliably answer the phone and e-mails; assist associates in understanding the organization’s total rewards offerings
Monitors employee eligibility for various work-life programs through reporting, audits, etc.
Maintain absence administration data in Workday and Kronos
Test new business processes, system modifications and updates
Support the benefits department for strategy sessions, open enrollment or other initiatives
Ad hoc requests for managing spreadsheets, creating Power Point slides, evaluating reports, auditing procedures and drafting department e-mails and other communications
Coordinate with third party vendors.
Assists with the preparation and distribution of employee materials
Sort, distribute, process department mail
Participate in special projects and perform additional duties as needed
Related Competencies
Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; watchful over a period of time
Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Information Monitoring – Setting up ongoing procedures to collect and review information needed to follow processes to completion
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
High school diploma or GED required; bachelor’s degree in business administration, human resources management or related field from an accredited program preferred
At least 1-3 years’ experience in a HR-Benefits function strongly preferred
1+ years’ experience in customer service role
Proactive, high-energy team player that is highly adaptable and flexible; able to navigate competing priorities
Experience and understanding of benefit plans (medical, dental, life, AD&D, FSA, etc.) preferred
Team player that works well with all levels of the team and organization
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient ability to communicate effectively with others using spoken and written English— bilingual English/Spanish communication skills preferred
Working knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Outlook, PowerPoint, and Word
Working knowledge of HR Management software such as Workday, PeopleSoft, UltiPro or similar system
Ability to work collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
Ability to recognize discrepancies/errors in written/recorded data/information including the ability to initiate and respond to work errors in a professional manner, working collaboratively and cooperatively with others
Must understand the impact of phone and e-mail support as having a high impact on overall department productivity and know how to define standard, urgent and critical issues to better assist associates
Ability to handle highly confidential data with integrity and professionalism
Working project planning skills, including the ability to organize, prioritize to meet deadlines in an environment with overlapping and potentially conflicting priorities
Demonstrated commitment to supporting a diverse team that reflects our widely diverse customer base
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities