Job Description

Description:

Summary

Working with general supervision, the Work-Life Administrator supports work-life and other total rewards projects through day-to-day activities that contribute to successful completion of team deliverables. An associate in this position may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback.  Some non-routine activities will require a supervisor’s advanced approval.

Essential Job Duties and Responsibilities

• Administers and analyzes all absence management programs including but not limited to: leave of absences, paid time off, short-term disability

• Serves as the main point of contact for the Work/Life issues and questions; must consistently and reliably answer the phone and e-mails; assist associates in understanding the organization’s total rewards offerings

• Monitors employee eligibility for various work-life programs through reporting, audits, etc.

• Maintain absence administration data in Workday and Kronos

• Test new business processes, system modifications and updates

• Support the benefits department for strategy sessions, open enrollment or other initiatives

• Ad hoc requests for managing spreadsheets, creating Power Point slides, evaluating reports, auditing procedures and drafting department e-mails and other communications

• Coordinate with third party vendors.

• Assists with the preparation and distribution of employee materials

• Sort, distribute, process department mail

• Participate in special projects and perform additional duties as needed

Related Competencies

• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.

• Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; watchful over a period of time

• Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

• Information Monitoring – Setting up ongoing procedures to collect and review information needed to follow processes to completion

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• High school diploma or GED required; bachelor’s degree in business administration, human resources management or related field from an accredited program preferred

• At least 1-3 years’ experience in a HR-Benefits function strongly preferred

• 1+ years’ experience in customer service role

• Proactive, high-energy team player that is highly adaptable and flexible; able to navigate competing priorities

• Experience and understanding of benefit plans (medical, dental, life, AD&D, FSA, etc.) preferred

• Team player that works well with all levels of the team and organization

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Proficient ability to communicate effectively with others using spoken and written English— bilingual English/Spanish communication skills preferred

• Working knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Outlook, PowerPoint, and Word

• Working knowledge of HR Management software such as Workday, PeopleSoft, UltiPro or similar system

• Ability to work collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization

• Ability to recognize discrepancies/errors in written/recorded data/information including the ability to initiate and respond to work errors in a professional manner, working collaboratively and cooperatively with others

• Must understand the impact of phone and e-mail support as having a high impact on overall department productivity and know how to define standard, urgent and critical issues to better assist associates

• Ability to handle highly confidential data with integrity and professionalism

• Working project planning skills, including the ability to organize, prioritize to meet deadlines in an environment with overlapping and potentially conflicting priorities

• Demonstrated commitment to supporting a diverse team that reflects our widely diverse customer base

• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities