Associate Specialist, Omnichannel Drop Ship Vendor Operations in Grapevine, TX at GameStop

Date Posted: 7/14/2021

Job Snapshot

Job Description

Description:

SUMMARY

The Associate Specialist, Omnichannel Drop Ship Vendor Operations executes the daily operations of GameStop’s Drop Ship fulfillment program to meet and exceed the expectations of GameStop customers. The principal outcome of this position is ensuring a best in-class fulfillment experience for GameStop’s vast expanded assortment selection through various vendors in the gaming, collectibles, and electronics industry. Associate may interact with their supervisor several times a week, perhaps daily, to receive guidance and feedback.

ROLES AND RESPONSIBILITIES

  • Monitor Drop Ship product fulfillment throughout the order’s life cycle.

  • Monitor inventory levels and all exception scenarios.

  • Monitor and work with Drop Ship vendors to resolve real time exceptions including inventory, order acknowledgment, shipping delays, and cancellations.

  • Communicate low inventory and order flow exceptions with vendors directly.

  • Work with multiple IT Support teams throughout the organizations to ensure order, ASN, invoice, and inventory flow are functioning properly.

  • Maintain communication with suppliers to achieve high levels of execution.

  • Answer escalated concerns from GameStop’s Call Centers caused by Drop Ship fulfillment issues.

  • Demonstrate a high customer service orientation by responding to emails within organizationally defined timeframes as needs arise, completing projects as committed, responding to others’ feedback appropriately, and helping others as needed.

REQUIRED SKILLS AND EXPERIENCE

  • Bachelor’s degree in a related field from a regionally accredited program or 2+ years relevant work experience.

  • 2 years’ experience working in eCommerce, a multi-unit retail environment; or fulfillment operations experience preferred.

PREFERRED SKILLS AND EXPERIENCE

  • Commerce Hub operations experience preferred.

  • Proficient written and verbal communication and presentation skills.

  • Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.

  • Proficient ability to meet demanding, evolving and potentially overlapping deadlines.

  • Proficient knowledge of Microsoft Office software programs like Excel, Access, PowerPoint, and Word.

  • Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.