Associate Specialist, Omnichannel Store Fulfillment in Grapevine, TX at GameStop

Date Posted: 7/14/2021

Job Snapshot

Job Description

Description:

SUMMARY

The Associate Specialist, Omnichannel Store Fulfillment oversees and monitors the eCommerce processes related to the fulfillment of Buy Online Pick Up in Store (BOPS), Same Day Delivery (SDD) and Ship from & to Store (SFS & STS) orders. The principal outcome of this position is ensuring a best in-class fulfillment experience for all orders fulfilled from GameStop store locations. Associate may interact with their supervisor several times a week, perhaps daily, to receive guidance and feedback.

ROLES AND RESPONSIBILITES

  • Maintain store help inbox/communication to define and action:

    • Real time fixes due to inventory availability

    • Product eligibility for store fulfillment channels based on real time store performance

    • OMS sourcing issues

    • Ship to home order sourcing optimization with a strategic subset of GameStop locations

  • Daily backorder monitoring, cleanup and reporting to identify and define systemic and process improvements needed.

  • Daily product setup validation and store fulfillment eligibility.

  • Create and maintain reporting to monitor store performance and improve overall daily operations within store programs as well as gamestop.com.

  • Create and maintain Store Procedure Manuals and FAQ documents used by retail store personnel to execute BOPS, SDD, SFS & STS programs.

  • Maintain store fulfillment operational reporting and identify opportunities and action steps to address.

  • Work directly with Delivery Service Providers on issues and processes that require manual intervention to assist customers – Refund claims, and order troubleshooting.

  • Partner with Store Operations and field personnel to troubleshoot issues related to GameStop’s store fulfillment programs, as well as improve and simplify operations.

  • Monitor allocated inventory opportunities to maintain a best-in-class store fulfillment program that meets or exceeds customer expectations.

  • Maintain & analyze data to determine appropriate action, and influence the proper implementation and work completed to achieve objectives.

  • Demonstrate a high customer service orientation by responding to emails within organizationally defined timeframes as needs arise, completing projects as committed, responding to others’ feedback appropriately, and helping others as needed.

  • Answer escalated concerns from GameStop’s Call Centers and improve processes when identified.

REQUIRED SKILLS AND EXPERIENCE

  • Bachelor’s degree in a related field from a regionally accredited program or 5+ years relevant work experience.

  • 2 years’ experience working in eCommerce, a multi-unit retail environment; or fulfillment operations experience preferred.

PREFERRED SKILLS AND EXPERIENCE

  • Store fulfillment operations and/or Salesforce Commerce Cloud experience preferred.

  • Proficient written and verbal communication and presentation skills.

  • Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.

  • Proficient ability to meet demanding, evolving and potentially overlapping deadlines.

  • Proficient knowledge of Microsoft Office software programs like Excel, Access, PowerPoint, and Word.

  • Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.