Associate, Transaction Assurance in Grapevine, TX at GameStop

Date Posted: 3/27/2021

Job Snapshot

Job Description



Part of the Accounting department, the Transaction Assurance Services team serves a critical role in ensuring various high-volume financial transaction streams are completely and accurately recorded. Focused on sales audit, treasury accounting, and reconciliations services, the Transaction Assurance team provides key support to various teams across the enterprise, including Accounting, Treasury, the Field, and Loss Prevention.

The Transaction Assurance team creates business value through three core capabilities:

  • Exceptions Research and Resolution
  • Data Analysis for Business Insights
  • Accounting Excellence

Working under direct supervision, the Transaction Assurance Associate performs various accounting and administrative duties related to transaction reconciliations for sales and other critical business transactions. The primary outcome of this position is to increase profitability through accurate and timely transaction validation and exception handling.

An associate in this position will be proficient in identifying and resolving exceptions and compiling and communicating results for one or more transaction streams. The position requires excellent customer service and timely reporting to management and field. The associate will interact with his/her supervisor several times a week to receive guidance and feedback.


  • Complete transaction reconciliations accurately and within GameStop’s expected timeframe
  • Research and resolve exceptions using available tools, including Blackline, General Ledger, and POS systems as well as other down-stream systems
  • Communicate clearly, concisely, and timely with field personnel to verify exceptions and resolve discrepancies
  • Convey issues regarding improper POS transaction procedures to field personnel, when necessary.
  • Compile and analyze exceptions trends to deliver reporting and insights to management using Excel
  • Assist supervisor with training of new associates, as necessary
  • Work closely with supervisor to identify process and system-related issues, simplify processes, reduce costs, and prevent loss; follow up to resolution
  • Collaborate within the Transaction Assurance team, assisting with other projects as needed
  • Maintain intradepartmental relationships as it pertains to job responsibilities
  • Display proficient verbal and written communication to internal and external customers
  • Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, and proactively seeking ways to help store teams focus on customer service as productively as possible
  • Manage relationships in a manner acceptable to others and to the organization
  • Model team commitment by adhering to the team's expectations and guidelines; meeting deadlines; and by being cooperative, collaborative, and flexible
  • Model the behaviors expected of all GameStop associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to integrity, diversity, inclusion, and a respectful workplace


  • Technical & Professional Knowledge & Skills: Demonstrates a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
  • Decision Making – Compares data from different sources to draw conclusions and takes action that is consistent with available facts, constraints, and probable consequences
  • Work Standards: Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

•Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals


  • Bachelor’s degree in Accounting, Finance, or related field. A minimum of 4 years work experience may substitute for completed degree.
  • Minimum of 1-2 years of experience in accounting-related field
  • Experience working within reconciliation and/or sales audit software preferred (e.g., Blackline, Trintech, Aptos)
  • Retail industry experience preferred


  • Basic knowledge of accounting principles
  • Working knowledge of credit card processing and cash management functions
  • Working ability to communicate effectively with others using written and spoken English
  • Demonstrated capacity for gathering and scrutinizing data to identify issues, patterns, and opportunities
  • Ability to recognize discrepancies in data and to respond to work errors in a professional manner
  • Working ability to work cooperatively and collaboratively with others
  • Working ability to work under demanding time constraints and production goals
  • Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Demonstrated learning agility to respond favorably to rapidly evolving systems, applications, organizational objectives, and internal processes
  • Working knowledge of office computer platforms and applications, including Microsoft Word, Excel, PowerPoint and Outlook