Director, Product Management in Grapevine, TX at GameStop

Date Posted: 10/18/2021

Job Snapshot

Job Description

Description:

ROLES AND RESPONSIBILITIES*

  • Create product vision and drive the roadmap, execution, and go to market strategy for a portfolio of products, programs, and initiatives
  • Inspire, support and mentor a team to design innovative conversational experiences and automation for very manual customer and partner operations today
  • Partner closely with engineering, UX, and business leaders to deliver solutions that satisfy customer experience and technology goals
  • Build scalable architecture allowing other teams to rapidly enable conversation features while maintaining overall conversation quality
  • Define a set of success metrics to measure customer satisfaction and business impact and be able to utilize them in decision-making
  • Use excellent judgment in prioritizing between focusing on existing versus new features, architectural improvements, and operational excellence
  • Lead the organization through change, evolution, and growth; the right leader will evolve and scale the organization along with the business
  • Manage 4+ direct reports, providing day-to-day guidance and support for continuing professional development.

REQUIRED SKILLS AND EXPERIENCE

  • Bachelor’s degree with a regionally accredited program or 10+ years relevant work experience
  • 10+ years of related management experience
  • 8+ years of experience in Data/BI Platforms and Machine Learning product management
  • 10+ years of related experience or 15+ years for educational equivalency

PREFERRED SKILLS AND EXPERIENCE

  • Significant and validated industry experience in leading product management teams required
  • Strong strategic and analytical abilities. Ability to think critically.
  • Demonstrated ability to excel in a demanding and ambiguous environment with competing priorities
  • Prior ecommerce, retention, lead generation, loyalty or mobile marketing experience required
  • Ideal experience may include product leadership in developing partner, enterprise, or developer tools
  • Highly skilled in Agile product development methodologies to deliver digital features to market, and a mastery of enterprise collaboration tools (Rally, JIRA, Confluence etc.)
  • Demonstrated ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence in a white space environment
  • Ability to influence without authority to drive change and bring multiple partners to a unified consensus
  • Strong problem solving and critical thinking skills with an aptitude for process and customer journey design
  • Ability to break down big problems into component parts to form an executable plan of action
  • High performer able to lead and manage multiple, complex workstreams simultaneously Collaborative individual who can build strong, cross-functional partnerships to deliver on shared objectives
  • Solid understanding of systems architecture with the ability to identify dependencies across channels, platforms, APIs, and shared services
  • Superb presentation building skills with ability to “tell a story” clearly and concisely to various audiences, including executive stakeholders
  • Previous success leading the complete roadmap development, ownership, and execution
  • Experience driving a program which is a complex portfolio of Product, Tech/Engineering and Operations initiatives
  • Prior management of a team