Lead Agent, Loss Prevention in Grapevine, TX at GameStop

Date Posted: 1/12/2021

Job Snapshot

Job Description


Working with limited supervision, the Loss Prevention Lead guides the team's operational LP procedures in order to reduce shrinkage, increase safety, and protect assets.   Associates in the role will oversee the development and work of the loss prevention specialists; ensure all assigned locations are audited quarterly, and oversee the LP process.    Associate will interact with his or her supervisor frequently during each work period. Nearly all but the most routine activities will require a supervisor’s advance approval.


• Model the behaviors expected of all GameStop associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity

• Oversee 2-3 Loss Prevention Specialist

• Hire new Loss Prevention Specialist when growth requires it

• Assist in the investigations of employees and report and follow up on suspicious practices or invoices uncovered when auditing locations and reviewing DVRs footage.

• Collects, reviews and distributes the inventory report to the management team for weekly review.

• Manage the quarterly audit document and report monthly audits numbers

• Ensure audit score sheets are reported in a timely manner


• Creating Collaborative Relationships- Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area

• Managing Work- Effectively managing his or her own and others’ time and resources to ensure that work is completed efficiently

• Developing Others- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively


• Accredited Bachelor’s in Business Management or related field required; at least one year of additional related experience may be considered in substitution

• 4 or more years of related experience required

• Work overtime as required


• Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

• Expert ability to work under demanding time constraints and production goals

• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities

• Possess expert analytical, problem solving and decision making skills

• Proficient ability to model consistently GameStop’s commitment to a respectful, diverse, inclusive, and collaborative work environment

• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities