Loyalty & Services Associate in Grapevine, TX at GameStop

Date Posted: 7/20/2021

Job Snapshot

Job Description

Description:

SUMMARY

Reporting to the Vice President, Loyalty, Services & Insights, the Loyalty & Services Associate is responsible for supporting the loyalty and services team with ongoing planning, day to day management and ad hoc requests.  The associate is responsible for supporting loyalty & services initiatives, assisting where relevant on strategic and tactical development, and putting our customer and members first in all aspects of their role.  We are looking for an enthusiastic, innovative, and proactive specialist.  You’ll need to be a quick thinker, have a strategic and creative mind and a passion for gaming and/or loyalty programs.

ROLES AND RESPONSIBILITIES

  • Coordinating with the loyalty strategy and services team to manage day to day activity, prioritizing daily and communicating to key stakeholders. 
  • Coordinate creative requests and ensure all elements are routed to key stakeholders for approval
  • Play a key role in the day-to-day operations of PowerUp Rewards. 
  • Ability to perform in a fast-paced environment while still completing tasks with a high level of accuracy.
  • Work in conjunction with the loyalty strategy team to lead day to day internal project requirements
  • Support on Pro day and membership event activity, preparing internally lead sales tools and follow up analysis.    
  • Collaborate with loyalty strategy and loyalty marketing teams on creative, collateral, themes, and initiatives to drive membership engagement as it relates to loyalty program goals
  • Work with loyalty team to manage and optimize campaigns & customer profiles to drive enhanced revenue and engagement from new and existing customer base. 
  • Partner with x-collaborative internal key stakeholders to ensure proper implementation of program benefits and Standard Operating Procedure creation/distribution
  • Participate in cross-functional efforts to design, test, and implement new member benefits
  • Utilize guest feedback/survey tool to proactively monitor member satisfaction, identify opportunities and include in regular reporting
  • Understand consumption and execution of member benefits to optimize member experience
  • Support ad hoc planning and management of travel for team activity
  • Identify and implement ways to streamline the workflow process for current and future projects
  • Participate in strategy and planning meetings when appropriate
  • Additional tasks/duties may be assigned based on the department/company needs
  • Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible
  • Work with Loyalty team and Store Operations to keep in-store and intranet materials up to date along with changes to Level Up training requirements
  • Other loyalty program/marketing related duties, as needed

RELATED COMPETENCIES

  • Communication – Clearly conveys information and ideas. Correctly interprets messages from others and responds appropriately
  • Managing Work – Effectively manage one’s time and resources to ensure that work is completed efficiently and accurately
  • Planning and organizing – Establishes courses of action for self and others to ensure that work is completed efficiently and according to schedule.
  • Quality Orientation – Accurately and carefully follows established procedures for completing work tasks to ensure freedom from errors, omissions, or defects; promptly notifies others of quality issues as appropriate
  • Building Strategic Trusting Relationships- Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions

REQUIRED SKILLS AND EXPERIENCE

  • Bachelor’s degree with a regionally accredited program or 3-5 years relevant work experience
  • 3+ years of relevant experience or 7+ years for educational equivalency (loyalty or financial services a plus)

PREFERRED SKILLS AND EXPERIENCE

  • Proficient written/verbal communication and presentation skills using spoken English — bilingual (English/Spanish) preferred
  • Proficient knowledge of Microsoft Office software programs, including Excel, Outlook, PowerPoint and Word
  • Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities
  • Proficient ability to meet demanding deadlines through proficient contingency planning
  • Working knowledge of organizational branding and its relationship to customer experience
  • Proficient ability to work collaboratively with others; conduct working relationships in a manner acceptable to others and to the organization
  • Proficient ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
  • Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities