Manager, Transaction Assurance Services in Grapevine, TX at GameStop

Date Posted: 9/26/2021

Job Snapshot

Job Description

Description:



This role is responsible for the operations and deliverables of related to sales/payment transactions, including:



  • Credit/Debit Card Transaction Reconciliations



  • Credit/Debit Card Dispute Management



  • Gift Card Transaction Reconciliations



  • Store Cash Deposit Reconciliations



  • 3rd-party Financing Transaction Reconciliations





ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*



Accounting



  • Lead team in timely reconciliation of sales tender transactions including cash, credit/debit card, gift card, and other payment tenders, as well as other general ledger transactions



  • Ensure timely reporting of reconciliation outputs to internal customers, including Accounting, Store Operations, and Loss Prevention



  • Proactively address transaction issues within established timeframes



  • Support internal and external audits by efficiently maintaining records and preparing required documentation for audits



  • Ensure organization-wide understanding of accounting systems and processes, directly assisting end-users as needed



  • Identify and facilitate the correction of improper or inefficient accounting processes





Team Management



  • Manage team members within the Transaction Assurance Services team teams.



  • Build organizational capability through continuous improvement activities, originate action to improve existing conditions and processes, identify improvement opportunities, generate ideas and implement solutions



  • Ensure team and individuals perform favorably in relation to established KPIs for timeliness and accuracy of reconciliations



  • Leverage available data to monitor performance and provide timely feedback to team members



  • Create an environment of mentoring, recognition, and constructive feedback



  • Foster a rewarding work environment by clearly communicating team objectives, facilitating teamwork, recognizing outstanding performance, and maintaining open lines of communication



  • Develop, implement, and maintain process and procedure manuals for assigned functions to ensure adherence to company policies, promote efficiency, and support business continuity





Project Management



  • Provide subject matter expertise for and lead the implementation of new reconciliation projects



  • Collaborate with others within and outside of his or her function to achieve goals, simply processes, reduce costs, and prevent loss



  • Demonstrate personal ownership of projects and follow through to reach targeted results





RELATED COMPETENCIES



  • Leadership Disposition – Demonstrating a poised, credible, and confident demeanor that reassures others and encourages respect; conveying an image that is consistent with the organization’s vision and values



  • Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences



  • Performance Improvement – Focusing and guiding others in accomplishing work objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others.



  • Continuous Improvements – Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure impact





BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)



Required



  • Accredited Bachelor’s degree in Accounting or related field



  • At least 5 years of general accounting experience



  • Strong proficiency in Microsoft Office Suite





Preferred



  • Experience with a multi-national Fortune 500 Company with retail and multi-unit operations in a Global Shared Services environment



  • At least 3 years of experience leading a team and reviewing the work of others



  • Microsoft Dynamics GP experience



  • BlackLine experience



  • PowerBI experience



  • SQL experience



  • Experience with card processing and cash reconciliation





MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES



  • Expert written and oral communications using spoken and written English



  • Professional demeanor and appearance are required for interaction with associates of all levels across the organization



  • Proficient ability to build consensus among groups



  • Proficient ability to gather requirements and create or update financial policies and procedures



  • Proficient problem solving and decision-making skills



  • Proficient ability to dissect problems into their key components to develop an approach to resolve issues or communicate key impacts



  • Detail oriented, organized critical thinker with strong analytical skills



  • Proficient ability to utilize standard desktop software such as Microsoft Office



  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities