Manager, Transaction Assurance Services in Grapevine, TX at GameStop

Date Posted: 9/26/2021

Job Snapshot

Job Description


This role is responsible for the operations and deliverables of related to sales/payment transactions, including:

  • Credit/Debit Card Transaction Reconciliations

  • Credit/Debit Card Dispute Management

  • Gift Card Transaction Reconciliations

  • Store Cash Deposit Reconciliations

  • 3rd-party Financing Transaction Reconciliations



  • Lead team in timely reconciliation of sales tender transactions including cash, credit/debit card, gift card, and other payment tenders, as well as other general ledger transactions

  • Ensure timely reporting of reconciliation outputs to internal customers, including Accounting, Store Operations, and Loss Prevention

  • Proactively address transaction issues within established timeframes

  • Support internal and external audits by efficiently maintaining records and preparing required documentation for audits

  • Ensure organization-wide understanding of accounting systems and processes, directly assisting end-users as needed

  • Identify and facilitate the correction of improper or inefficient accounting processes

Team Management

  • Manage team members within the Transaction Assurance Services team teams.

  • Build organizational capability through continuous improvement activities, originate action to improve existing conditions and processes, identify improvement opportunities, generate ideas and implement solutions

  • Ensure team and individuals perform favorably in relation to established KPIs for timeliness and accuracy of reconciliations

  • Leverage available data to monitor performance and provide timely feedback to team members

  • Create an environment of mentoring, recognition, and constructive feedback

  • Foster a rewarding work environment by clearly communicating team objectives, facilitating teamwork, recognizing outstanding performance, and maintaining open lines of communication

  • Develop, implement, and maintain process and procedure manuals for assigned functions to ensure adherence to company policies, promote efficiency, and support business continuity

Project Management

  • Provide subject matter expertise for and lead the implementation of new reconciliation projects

  • Collaborate with others within and outside of his or her function to achieve goals, simply processes, reduce costs, and prevent loss

  • Demonstrate personal ownership of projects and follow through to reach targeted results


  • Leadership Disposition – Demonstrating a poised, credible, and confident demeanor that reassures others and encourages respect; conveying an image that is consistent with the organization’s vision and values

  • Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences

  • Performance Improvement – Focusing and guiding others in accomplishing work objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others.

  • Continuous Improvements – Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure impact



  • Accredited Bachelor’s degree in Accounting or related field

  • At least 5 years of general accounting experience

  • Strong proficiency in Microsoft Office Suite


  • Experience with a multi-national Fortune 500 Company with retail and multi-unit operations in a Global Shared Services environment

  • At least 3 years of experience leading a team and reviewing the work of others

  • Microsoft Dynamics GP experience

  • BlackLine experience

  • PowerBI experience

  • SQL experience

  • Experience with card processing and cash reconciliation


  • Expert written and oral communications using spoken and written English

  • Professional demeanor and appearance are required for interaction with associates of all levels across the organization

  • Proficient ability to build consensus among groups

  • Proficient ability to gather requirements and create or update financial policies and procedures

  • Proficient problem solving and decision-making skills

  • Proficient ability to dissect problems into their key components to develop an approach to resolve issues or communicate key impacts

  • Detail oriented, organized critical thinker with strong analytical skills

  • Proficient ability to utilize standard desktop software such as Microsoft Office

  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities