Manager, User Experience in Grapevine, TX at GameStop

Date Posted: 9/9/2020

Job Snapshot

Job Description

Description:

Working independently and strategically, the Manager, User Experience is responsible for conceptualizing, delivering and developing user experience for all digital channel. The Manager is responsible for driving the creative vision of customer experience journey, responsibility for identifying the UX strategy for omnichannel capability, Web site, or application. Comes up with ideas, thinks of possibilities, sets the direction for the design solution, works creatively with the product team to create the omnichannel capability roadmap.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Through thoughtful leadership and management of an experienced cross-functional user experience design and research team, drives design thinking and creativity to maintain a fresh and current approach to product and create an engaging customer experience journey, design/redesign, and development and support the GameStop strategic omnichannel roadmap and goals.
  • Leads the design vision and guide the UX team in its performance and day to day duties. The leader will also create the vision for consumer engagement through the execution of digital user products. 
  • Review recommended designs and work of UX team members to ensure that designs are aligned company priorities, product roadmap, customer feedback and stakeholder’s business priorities.
  • Present complex design concepts by simplifying it, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
  • Guides the analysis of user experience data and provides recommendations to address business needs
    coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices
  • Lead imaginative processes of origination of new and redesigned products in concert with customer needs
  • Develop, implement and lead an effective and efficient user experience design lifecycle as well as manage key design projects, processes and performance reports, data and analysis
  • Develop methods and procedures for monitoring projects such as conducting user research & usability study
  • Actively partner with cross-functional teams from marketing, product, site merchandising, operations, and executive management
  • Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
  • Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

RELATED COMPETENCIES

  • Building Strategic Trusting Relationships- Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
  • Negotiation – Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
  • Planning and Organizing – Establishes courses of action for self and others to ensure that work is completed efficiently and according to schedule.
  • Emotional Intelligence — Leveraging high levels of self-awareness, self-management, social awareness and relationship management, the capacity to manage behavior, navigate social complexities and make personal decisions to achieve positive results.
  • Minimizing Complexity- Formulating workable solutions to complex challenges; logically deliberating on courses of action by examining and challenging assumptions, discerning hidden value, objectively evaluating evidence, and assessing conclusions

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • Accredited Bachelor’s degree with a related field of study required
  • 3 years UXD related experience
  • 5 years of experience in designing customer experience journey for retail ecommerce site and mobile app
  • 3+ years proven track record of leading and developing and managing successful user experience and visual design process and project.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Expert experience and knowledge driving user experience, visual design, user research
  • Expert knowledge of development processes, strategies, and life cycle management 
  • Proficient in developing product strategy and tactics aligned with the corporate strategy and goals
  • Ability to influence, lead and coach cross-functional teams and champion new concepts and ideas
  • Possess strong abstract creative thinking and analytical skills 
  • High energy and capable of multi-tasking 
  • Ability to operate effectively in a team-oriented and collaborative environment 
  • Process driven and extremely detail oriented 
  • Familiarity and passion around gaming & pop culture
  • Written/verbal communication and presentation skills using spoken English  
  • Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives
  • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
  • Proficient knowledge of Microsoft Office software programs, especially Outlook, Excel (Excel Pivot Tables) and PowerPoint
  • Working knowledge of the consumer products industry and video gaming industries
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
  • Consistently demonstrates a commitment to GME policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities