Order Verification Associate in Grapevine, TX at GameStop

Date Posted: 11/5/2019

Job Snapshot

Job Description

Description:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Manually review and action all held orders in a timely manner while minimizing fraud losses and meeting order shipping deadlines.
  • Identify current and emerging fraud trends and patterns and partner with the Order Verification Lead/Supervisor to address.
  • Provide timely support to Guest Care to address escalated customer concerns.
  • Prioritize and respond to field, corporate, and law enforcement support requests in a timely manner utilizing group email inboxes.
  • Prepare evidence for credit card disputes while meeting evidence submission deadlines.
  • Utilize reporting systems to identify and support internal/external theft and fraud investigations.
  • Complete assigned projects and tasks accurately and in a timely manner.
  • Model the behaviors expected of all GameStop associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity.
  • Manage relationships in a manner acceptable to others and to the organization.
  • Model team commitment by meeting deadlines and by being cooperative, collaborative, and flexible.

RELATED COMPETENCIES

  • Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
  • Work Standards - Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.
  • Approaches Change or Newness Positively - Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
  • – Effectively and cooperatively works with others; places a higher priority on team or organization goals than own goals; offers to help others achieve their goals
  •  – Accurately comprehends messages from others and responds appropriately; checks for understanding from recipient, and presents message in different ways to enhance understanding

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • High school diploma or GED required; Bachelor’s degree from an accredited program in criminology/criminal justice, business, or mathematics/statistics preferred.
  • A minimum of one year of experience in e-commerce/multichannel fraud prevention, asset protection, or financial institution fraud prevention required.