Senior Engineer, Software in Grapevine, TX at GameStop

Date Posted: 7/21/2021

Job Snapshot

Job Description



The ITSM Senior Engineer Software is responsible for the development, implementation and sustained support of the IT Service Management platform production and QA environments.  You will work with the Senior Software Engineer(s) on maintaining the ITSM Tool and configurations for new projects.


The ITSM System Administrator will assist in the development of project plans to meet the needs of specific business units and GameStop IT department. These activities include but are not limited to the following:

  • Identifying specific goals and projects
  • Creating strategies and solutions to meet business needs
  • Implementing solutions into the ITSM platform


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position.


  • Provide ITSM application support to IT and business users.
  • Ensure effective front-end and back-end functionality of application.
  • Develop and support ITSM application workflows for Change Management, Release Management, Incident Management, Problem Management and Knowledge Management.
  • Work with Application Programming Interfaces (APIs) to interface between software applications.
  • Responsible for monitoring and responding to open tickets within the ITSM tool
  • Configure Service Catalog and CMDB updates.
  • SOX Compliance Knowledge
  • Identify opportunities for process improvement and contribute to departmental initiatives.
  • Perform analyses on ITSM tool and suggest improvements.
  • Consult with other software development teams, internal users, and clients to improve application performance and usability.
  • Establish root causes of application errors and escalate serious concerns to Director of ITSM.
  • Keep a record of configuration changes and schedule application updates.
  • Excellent organizational, customer relationship, verbal, and written communication skills
  • Document processes and monitor application performance metrics.
  • Develop a complete understanding of current IT policies and processes.
  • Responsible for participating in a rotating 7x24 on call support of ITSM tool.