Senior Tech Support Engineer in Grapevine, TX at GameStop

Date Posted: 7/14/2021

Job Snapshot

Job Description

Description:

SUMMARY: The Senior Tech Support Engineer’s primary job function is to focus supporting both production and infrastructure environments.  You will assist in defining, documenting, and deploying engineering standards and procedures for the IT department.

MAJOR DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary to fulfill optimum efficiency of this position:

The Senior Tech Support Engineer is required to develop project plans, including the following activities:

  • Identifying specific goals
  • Creating strategies
  • Developing contingencies
  • Resource requirements for multiple projects  

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position.

ESSENTIAL JOB SKILLS/ABILITIES:

  • Develop a complete understanding of our LAN/WAN, servers, security, client base and technology.
  • Ability to troubleshoot and support Windows 7, 10 and macOS
  • Ability to configure, deploy and troubleshoot network printers
  • Demonstrate proficiency with Active Directory, disk imaging, MFA, Office365, patch management, disk encryption, asset tracking and remote software tools (RDP, VNC, etc.)
  • Develop a complete understanding of current IT policies and processes.
  • Interface with customers and provide engineering solutions to their problems and support the development of bids and proposals.
  • Experience writing customized scripts and automating preferred
  • Excellent organizational, customer relationship, verbal, and written communication skills
  • Facilitate communication between operations and business customers to ensure superior service and support.
  • Candidate must possess previous experience in monitoring, troubleshooting, and maintaining servers and storage solutions to ensure efficient operations.
  • Responsible for participating in a rotating 7x24 on-call support of Network Operations Center servers and infrastructure.
  • Limited annual travel

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree preferred or comparable work experience.
  • Microsoft Certification preferred.
  • A strong work history consisting of configuring, installing and supporting desktop/network infrastructure equipment is required.