Specialist, Omnichannel OMS Operations in Grapevine, TX at GameStop

Date Posted: 7/14/2021

Job Snapshot

Job Description

Description:

SUMMARY

The Specialist, Omnichannel OMS Operations oversees the Salesforce Business Manager to Order Management System processing of gamestop.com orders shipped from warehouses and regional fulfillment centers. The principal outcome of this position is ensuring eCommerce order process flow is always running as optimally as possible. This effort is to achieve a best-in-class ordering experience for GameStop’s gaming, collectibles, and electronics products. Associate may interact with their supervisor several times a week, perhaps daily, to receive guidance and feedback.

ROLES AND RESPONSIBILITIES

  • Daily monitoring of order and inventory flow between Salesforce Business Manager and Order Management Systems.

  • Ensure order processing (Website – Order Management System: create, schedule, and release) are within defined SLAs and work to resolve / identify root cause for order delays to ensure every order meets the guest’s expectations and defined service levels.

  • Maintain & analyze data to determine appropriate action, and influence the proper implementation and work completed to achieve objectives.

  • Daily monitoring of reporting for gamestop.com preorders, cancellations & backorders to work with technical partners and fulfillment teams on quick resolution.

  • Identify issues and report to IT Support for resolution.

  • Communicate upcoming product releases and promotional events to fulfillment teams for planning.

  • Work with Customer Service teams to communicate changes in order fulfillment.

  • Ongoing knowledge of product releases and evaluation of system requirements and changes.

  • Detailed knowledge of OMS and interaction with WM systems is required.

  • Maintain communication with Supply Chain, WM, OMS & Warehouse teams to achieve high levels of execution.

  • Troubleshoot and research existing and new issues to ensure all systems are operating correctly.

  • Demonstrate a high customer service orientation by responding to emails within organizationally defined timeframes as needs arise, completing projects as committed, responding to others’ feedback appropriately, and helping others as needed.

  • Answer escalated concerns from GameStop’s Call Centers and improve processes when identified.

REQUIRED SKILLS AND EXPERIENCE

  • Bachelor’s degree in a related field from a regionally accredited program or 5+ years relevant work experience.

  • 2 years’ experience working in eCommerce, a multi-unit retail environment; or fulfillment operations experience preferred.

PREFERRED SKILLS AND EXPERIENCE

  • Sterling OMS operations experience preferred.

  • Proficient written and verbal communication and presentation skills.

  • Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.

  • Proficient ability to meet demanding, evolving and potentially overlapping deadlines.

  • Proficient knowledge of Microsoft Office software programs like Excel, Access, PowerPoint, and Word.

  • Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.