Specialist, Omnichannel Store Fulfillment in Grapevine, TX at GameStop

Date Posted: 10/17/2021

Job Snapshot

Job Description

Description:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Maintain store help inbox/communication to define and action:
    • Real time fixes due to inventory availability
    • Product eligibility for store fulfillment channels based on real time store performance
    • OMS sourcing issues
    • Ship to home order sourcing optimization with a strategic subset of GameStop locations
  • Daily backorder monitoring, cleanup and reporting to identify and define systemic and process improvements needed.
  • Daily product setup validation and store fulfillment eligibility.
  • Create and maintain reporting to monitor store performance and improve overall daily operations within store programs as well as gamestop.com.
  • Create and maintain Store Procedure Manuals and FAQ documents used by retail store personnel to execute BOPS, SDD, SFS & STS programs.
  • Maintain store fulfillment operational reporting and identify opportunities and action steps to address.
  • Work directly with Delivery Service Providers on issues and processes that require manual intervention to assist customers – Refund claims, order troubleshooting, etc…
  • Partner with Store Operations and field personnel to troubleshoot issues related to GameStop’s store fulfillment programs, as well as improve and simplify operations.
  • Monitor allocated inventory opportunities to maintain a best in class store fulfillment program that meets or exceeds customer expectations.
  • Maintain & analyze data to determine appropriate action, and influence the proper implementation and work completed to achieve objectives.
  • Demonstrate a high customer service orientation by responding to emails within organizationally defined timeframes as needs arise, completing projects as committed, responding to others’ feedback appropriately, and helping others as needed.
  • Answer escalated concerns from GameStop’s Call Centers and improve processes when identified.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • Bachelor’s degree in a related field from a regionally accredited program or 5+ years relevant work experience.
  • 2 years’ experience working in eCommerce, a multi-unit retail environment; or fulfillment operations experience preferred.
  • Store fulfillment operations and/or Salesforce Commerce Cloud experience preferred.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Proficient written/verbal communication and presentation skills using spoken English.
  • Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.
  • Proficient ability to meet demanding, evolving and potentially overlapping deadlines.
  • Proficient knowledge of Microsoft Office software programs like Excel, Access, PowerPoint and Word.
  • Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.
  • Proficient presentation skills to present information to an audience of varying responsibility within the company effectively.