Specialist, Product Information in Grapevine, TX at GameStop

Date Posted: 10/23/2020

Job Snapshot

Job Description

Description:

SUMMARY

The Product Information Specialist collects and implements multi-media content representing specific product lines for GameStop’s digital and physical channels to ensure a world-class enterprise shopping experience in order to drive higher traffic and sales conversions. Through these efforts, associate is a subject matter expert on all things related to the products carried by GameStop.  Associate will interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Many non-routine activities will require a supervisor’s advance approval.

JOB DUTIES AND RESPONSIBILITIES*

•       Ensure world-class product information for various current and future product lines, and additional.  Content includes digital assets such as screen shots, box art and videos as well as product meta-data such as ESRB ratings, product specifications, product contents, etc.

•       Ensure the confidentiality and secure handling of embargoed information provided by other teams and publishers to ensure such information is not released to the public until approved.

•       Track and update related product information including bonus items, release date availability, and special notices and disclaimers related to products.

•       Maintain and create relevant associations between products including upsells, cross sells and digital to physical relationships.

•       Interact with other teams including those internal to Gamestop.com as well as external Marketing and Merchandising teams to ensure focus supports larger initiatives.

•       Assist supervisor and related teams with identifying hot upcoming titles, gaming trends, awareness of pre-release titles and provide other feedback where needed to support traffic, conversion and sales goals.

•       Review and work with relevant IT teams to manage 3rd party content for inclusion on website via daily feeds.

•       Assist the User Experience team by recommending improvements to content presentation, depth and quality in order to increase conversions and provide all purchase-relevant product information.

RELATED COMPETENCIES

•       Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals.

•       Customer Focus – Making customers and their needs a primary focus of one’s actions.

•       Managing Work – Effectively manages one’s time and resources to ensure that work is completed efficiently.

REQUIRED SKILLS AND EXPERIENCE

•       Bachelors degree with a regionally accredited program or 5 years of relevant work experience required

•       3+ years of related eCommerce experience or 8+ years for educational equivalence

•       Previous experience working with digital assets and related asset management tools required

•       Salesforce Commerce Cloud platform experience preferred

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

•       Working knowledge of basic HTML, FTP and file editor applications

•       Possess proficient analytical, problem solving and decision-making skills in order to interpret data and make subsequent decisions and recommendations

•       Proficient ability to communicate effectively with others using spoken and written English

•       Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Outlook, and Word

•       Ability to organize, prioritize and control job responsibilities in order to meet deadlines