Sr. Operations Manager in Shepherdsville, KY at GameStop

Date Posted: 7/21/2021

Job Snapshot

Job Description



  • Manage the fulfilment center within budgeted cost goals, including labor, supplies, vendor services, and general overhead.
  • Achieve the organization’s quality level rates. Ensure continuous improvement across the production operation including quality improvement, productivity/efficiency improvement, and throughput/process improvements.
  • Utilize the most efficient methods to provide and guarantee the highest levels of quality and cost control to achieve the e-commerce fulfillment plan; identify existing inferior methods within the process; and measure and eliminate them using established and formal lean manufacturing techniques.
  • Assist the senior leadership team with sustaining a Lean Manufacturing culture including making continuous improvements, identifying root causes, waste reduction, and process mapping and control.
  • Consistent with the general nature of this role, work collaboratively with others throughout the GameStop Fulfillment Team to achieve or exceed department objectives.
  • Guarantee with others the confidentially of information and technical knowledge regarding the e-commerce and fulfillment processes.
  • Drive outstanding business results through traditional management functions including, but not limited to, sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning.
  • Model the behaviors expected of all GameStop leaders including a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and professionalism;  giving, receiving, and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity.
  • Actively build the capability of others through relevant, timely balanced feedback; coaching and teaching, encouraging mentoring relationships; and using recognition and rewards to reinforce desirable behaviors
  • Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources
  • Build organizational capability through continuous improvement activities; originate action to improve existing conditions and processes; identify improvement opportunities, generate ideas, and implement solutions
  • Create and sustain a work environment that encourage entrepreneurial thinking, risk tolerance, and the ability to improve by learning from one’s mistakes
  • Manage relationships in a manner acceptable to others and to the organization


  • Accredited Bachelor’s degree in a technical or business field; a field of study related to engineering, manufacturing, or production preferred
  • At least 10 years of work experience in a lean manufacturing environment, with at least 5 years in a management position in a manufacturing environment; electronics-focused manufacturing environment preferred, along with relevant experience in process control and development
  • Formal, documented training in Lean Manufacturing and/or Six Sigma program preferred


  • Expert knowledge of Lean Manufacturing principles and procedures
  • Proficient ability to prepare business cases for new product lines or initiatives
  • Proficient ability to work effectively and flexibly within one direct and multiple indirect reporting relationships while maintaining total accountability to assigned responsibilities
  • Proficient ability to communicate effectively with others of varying responsibility using written and spoken English — bilingual English/Spanish communication skills are preferred
  • Demonstrated ability to drive a project from vision to profitable business model.
  • Proficient knowledge of business computer systems and applications — specifically, Microsoft Word, Microsoft Excel, Microsoft Access and warehouse management programs.
  • Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Ability to work under demanding time constraints and production goals
  • Proficient knowledge of employee development: talent assessment, competency-based development, motivation and reward
  • Ability to effectively recruit, hire, coach, train, develop, retain, and redirect a large diverse team of associates
  • Expert ability to comprehend and adhere to all GameStop policies and procedures, including those related to organizational and position-specific attendance and scheduling, conflict of interest, confidentiality, safety, and honesty