Tech Support Engineer II in Shepherdsville, KY at GameStop

Date Posted: 10/2/2021

Job Snapshot

Job Description

Description:

A Tech Support Engineer II will provide first and second-line support to our customers, partners and consultants.  They will be required to operate independently and provide support escalation to junior members of the team.  They will perform analysis of computers, systems, track hardware and software assets and document procedures.  They will support overall installation and maintenance of hardware and software.  They will monitor overall systems throughout the fulfillment center. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. 

Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

The work environment of our tech support team inside the fulfillment centers is based on the warehouse floor, interacting frequently with our associate and leadership population.  You must be available to work 4 x 10-hour shifts. All shifts are considered “Day” shifts and begin at 6:00AM EST.  You will be required to lift equipment up to 50lbs, work in elevated areas to reach Wi-Fi access points and IDF’s, and bending/kneeling to get under production equipment to adequately install IT gear.  For the safety of employees, stricter dress code is required such as no open-toed shoes, no heels taller than 1", no full-zipper sweatshirts, no hooded shirts/sweatshirts, long hair must be pulled back.

Qualifications:

  • Possess basic networking fundamentals and troubleshooting.

  • 3+ years experience in a technical support role

  • Experience troubleshooting and supporting Windows 7, 10 and macOS

  • PC hardware support, troubleshooting and desktop support experience

  • Experience with Windows server and network protocols 

  • Experience troubleshooting network printers

  • Familiar with Active Directory, Office365, patch management, disk imaging, disk encryption, MFA, asset tracking, and remote software tools (RDP, VNC, etc.)

  • Experience working with and supporting WMS software and material handling (automation) equipment preferred

  • Excellent organizational, customer relationship, verbal and written communication skills

  • Excellent problem solving and listening skills

  • Highly motivated, self-starter with a positive attitude