Vice President, Strategy & Analytics in Grapevine, TX at GameStop

Date Posted: 11/22/2019

Job Snapshot

Job Description

Description:

SUMMARY

Working independently and strategically, the Vice President, Strategy & Analytics controls enterprise-level strategic perspective driven by analytics-powered market, customer, and competitor intelligence. This role is generally characterized by moderately high levels of organizational scope, technical complexity, relational complexity, and a high level of independent decision making.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Define customer, competitor & go-to-market strategy, including: Strategic planning & analysis (e.g., business outlook, SWOT analysis); Customer strategy for core & growth segments; Develop and refresh category market model
  • Enterprise-level business development strategic vision and related analysis
  • Develop and harmonize all KPIs within Customer organization
  • Build customer journey and cross-channel attribution strategy by translating GameStop's brand equity and growth vision into a coherent omnichannel voice
  • Build long-term omnichannel strategy for new platforms, tactics and customer segments
  • Lead analytics for Customer organization
  • Develop insights on customer behavior including demographics, purchasing, traffic/timing, digital/physical engagement, & satisfaction
  • Build current and future facing view of market, including both short and long-term scenario planning, using owned market models and data
  • Own data and analytics on marketing effectiveness to define and track along all customer touchpoints with GameStop
  • Deliver relevant insights to Merchandising (category management), Marketing (brand & customer strategy), Customer Experience (loyalty strategy), and Finance (forecasting) to inform relevant activities Serve as one of the organization’s principal thought leaders for the development of the enterprise level agility required for rapid and sustainable growth into new lines of business
  • Lead with enthusiasm for GameStop mission, customers and people
  • Create a team culture of collaboration, trust and accountability
  • Coach teams actively and provide constructive feedback to develop future talent
  • Champion customer orientation
  • Plan with long-term objectives in mind
  • Encourage new ideas and continuous improvement culture
  • Model the behaviors expected of all GME associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity
  • Create a productive, collaborative work environment by developing a common vision, setting clear objectives, facilitating teamwork, recognizing and rewarding outstanding performance, encouraging risk tolerance, and maintaining open communications
  • Consistently demonstrate proficiency with relationship management, consensus building, critical thinking, risk tolerance, and creative, unconventional thinking

RELATED COMPETENCIES

  • Building Strategic Working Relationships - Developing and using collaborative relationships with other senior leaders throughout the organization to build internally one’s functional reputation in pursuit of improved enterprise-level business results
  • Emotional Intelligence - Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior in the context of the political environment; leveraging insights to effectively manage one’s own responses and reactions
  • Strategy Development - Translating long-term strategic direction into mid- and short-term strategies; aligning financial and human capital based upon enterprise level resource capabilities

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • Bachelor’s degree with an accredited program in marketing, business administration, or related field, from a 4-year college or university; Master’s degree in a related business program preferred
  • 10 years’ related experience required
  • 3 years of experience at the director level required
  • Must be able to work extended or additional hours as business needs dictate

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Expert ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members while defining organizational strategy well
  • Expert relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Expert ability to manage emotionally-charged disagreements through consensus building, relationship management, and the formation and presentation of logical, business-based arguments
  • Expert ability to assertively solve strategic problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Expert knowledge of employee development: talent assessment, competency-based development, motivation and reward
  • Expert ability to assertively solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist
  • Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions
  • Demonstrated attention to detail including the ability to reduce a complex concept or task into something that is manageable and clearly interpreted by others responsible for achieving related goals
  • Proficient understanding of human capital strategy
  • Expert ability to model consistently GME’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Proficient understanding of change management strategy and practice
  • Proficient ability to align talent, financial resources, and processes to organizational strategies
  • Consistently demonstrates a commitment to GME policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities