ICQA Manager in Shepherdsville, KY at GameStop

Date Posted: 9/21/2021

Job Snapshot

Job Description



  • This role will report into a Regional Inventory Control and Quality Assurance function.
  • Provide data analysis and analytical support, including data collection/entry, data mining and problem solving, trend identification, data management, and reporting
  • Support safety programs and compliance to ensure a safe work environment for all Associates
  • Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX,
  • Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
  • Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
  • Plan for and identify root causes of inventory deviation, via cause and effect analysis
  • Participate and Lead network-wide fulfilment & operations-focused quality initiatives.
  • Strategic planning and forecasting, alongside assigning and directing work
  • Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Distribution Center
  • Manage Area Manager(s) in ICQA functions and drive team performance
  • Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
  • Gain expertise in key fulfilment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
  • Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
  • Collaborate with all department managers to identify and understand key projects, initiatives, and system enhancements
  • Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
  • Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline
  • Support in Interviewing and hiring new Managers


  • Bachelor's degree from an accredited program  in Business, Management, or another related field required
  • At least 3 - 5 years of related experience at a supervisor or manager level within a warehouse, distribution, or manufacturing environment required
  • Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
  • Previous supervisory experience in a distribution or manufacturing environment
  • Excellent verbal and written communications skills in the local language and in English
  • Experience with Lean and Six Sigma methodologies and techniques preferred
  • Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Word, and Outlook
  • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
  • Ability to be flexible to adapt to changing priorities and perform basic task work to meet deadlines
  • Possess proficient analytical, problem solving and decision making skills
  • Working ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities