Loss Prevention Operations Specialist in Salt Lake City, UT at GameStop

Date Posted: 7/26/2019

Job Snapshot

  • Location:
    3939 Wasatch Boulevard
    Salt Lake City, UT
  • Experience:
    Not Specified
  • Date Posted:
    7/26/2019

Job Description

Description:

SUMMARY

The Loss Prevention Specialist initiates, coordinates, and assists in the development of the sales team operational procedures in order to reduce shrinkage and protect company assets.

Working with close supervision, the Loss Prevention Specialist serves as a specialist in the implementation and administration of loss prevention policies including store audits, processing returned merchandise on RMA, and training store managers on operational procedures.  This position is required to maintain and oversee specific merchandise return processes and to assist the Operations Manager in all aspects of inventory control.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Performs scheduled and random store audits for 43 stores per bi-yearly.  Issues auditing reporting to the management team.
  • Responsible for reconciling weekly inventory counts, researching and identifying all serialized discrepancies, formulating the Inventory Results Report and distributing it to all the managers with any needed follow-up.
  • Responsible for processing returns to our vendors in a time frame that guarantees the collection of all money due to Simply Mac.
  • Oversee the RMA process. Ensure the retail locations maintain consistent transfers of all equipment returns to the retail return centers.  Pursue the credit of all returned equipment to the vendor promptly and efficiently.
  • Responsible for monitoring the crediting of equipment on RMAs.
  • Responsible for overseeing the inventory at the retail support center.
  • Responsible for training new mangers on operations procedures and policies.
  • Performs other incidental and related duties as required and assigned.
  • Respond to all field helpdesk tickets regarding the repair, maintenance, and installation of LP equipment and systems.
  • Ensure satisfactory resolution of vendor involved repair issues with field management.
  • Partner with the Operations Manager to stay informed about budget status throughout the year.
  • Handle alarm permitting and false alarm issues.
  • Enter maintenance orders into the maintenance portal.
  • Track and review vendor invoices for assigned vendor(s).
  • Work collaboratively with others within and outside of his or her function to achieve goals, simplify processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time.
  • Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor.
  • Model the behaviors expected of all associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity.
  • Manage relationships in a manner acceptable to others and to the organization
  • Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible
  • Actively build the capability of others through relevant, timely, balanced feedback; coaching and teaching; and using recognition to reinforce desirable behaviors

RELATED COMPETENCIES

  • Building Trusting Working Relationships — using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
  • Technical and Professional Knowledge/Skills — having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
  • Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Managing Work – Effectively manages one’s time and resources to ensure that work is completed efficiently.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • BA/BS degree in related field; at least two years of additional related work experience may be considered in substitution
  • 3 or more years of related experience required
  • Customer Service experience

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Working ability to communicate effectively with others using written and spoken English
  • Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
  • Possess proficient analytical, problem solving and decision-making skills
  • Proficient ability to model consistently Simply Mac’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Consistently demonstrates a commitment to Simply Mac policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Knowledge of consumer markets, products and industry trends
  • Proficiency in all Google applications (Sheets, Docs, Slides, Gmail)
  • Knowledgeable in all Microsoft Office products (Word, Excel, PowerPoint, Access)
  • Knowledge of Point of Sale systems and capabilities
  • Specific knowledge and experience of RQ by iQMetrix and HappyFox are preferred but are not required