Retail Associate Senior, Military Store 6253 in Fort Hood, TX at GameStop

Date Posted: 10/9/2019

Job Snapshot

Job Description

Description:

SUMMARY

The Military Senior Game Advisor provides outstanding customer service experiences using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under general supervision, this position ensures products are easy to see and buy, shares product and gaming knowledge with customers, provides a clean, organized environment in which to shop, and creates customer loyalty and repeat business. This position will also assist the store management team in supervising store activities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class customer service: promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously, assist customers with meeting their video gaming needs, inform customers of special promotions, trade-in program, recommend additional items as appropriate, and thank every customer for shopping at GameStop; prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, to assist them.

• Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system.

• Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally.

• Promote GameStop’s new title reservation program and the Power Up Rewards customer loyalty program.

• Assist with supervising staffing levels to achieve optimum customer service at all times and ensure that best in class customer service is consistently provided.

• Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.

• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager.

• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.

• Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.

• Check shipments for discrepancies/shortages and record any discrepancies in the POS system. 

• Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift.

• Supervise and delegate tasks to Military Game Advisors in absence of management.

• Provide timely and appropriate feedback to Store Manager concerning associate performance issues.

• Verify Military Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.

RELATED COMPETENCIES

• Building Customer Loyalty – Effectively meets customer’s needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty.

• Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals.

• Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships; seeks to understand and educate customers on product; takes action to meet customer needs and concerns.

• Delegating Responsibility ¬– Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness.

• Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Must be at least 18 years of age and present state-required proof of age documents

• At least 1 year of retail sales, customer service, and/or management experience required

• High school diploma or GED required

• Video game knowledge preferred

• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet

• Must be able to work alone and move throughout the store unassisted for up to 10 hours

• Must have transportation to make bank deposits as required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Proficient customer service skills

• Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred

• Ability to work in a fast-paced, rapidly changing environment

• Ability to operate POS computer system and properly complete required paperwork

• Working understanding of basic math functions (add, subtract, multiply, divide)

• Working knowledge of alphabetizing

• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner

• Proficient problem solving skills and judgment abilities 

• Proficient ability to carry out instructions furnished in written, oral or diagram form 

• Ability to deliver bank deposits according to loss prevention safety guidelines

• Ability to work extended hours/days as necessary, including Sundays

• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization

• Possess or acquire during employment on-boarding a working understanding of military ranks and related insignia

• Consistently follows and adheres to all GameStop Affirmative Action Program related policies and procedures

• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities