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Senior Merchant in Grapevine, TX at GameStop

Date Posted: 3/4/2019

Job Snapshot

Job Description



Working independently, the Senior Merchant supervises two or more Merchants to support one or more product categories for a designated vendor. He or she works closely with Merchandise Directors to lead the development of product assortments, perform consumer trends analyses, manage margins, conduct contract negotiations, track inventory and orders, and collaborate with members of the Marketing and Ecommerce teams regularly. The principal business outcome for this position is profitable sales through product assortment, product availability, and competitive pricing.  The Senior Merchant interacts as needed with Merchandise Directors. Many activities may be performed without a supervisor’s advance approval.


  • Develop, manage, and execute strategic plans for SW/ Accessory/ and DLC purchases.
  • Manage high volume VG/ SW/ Accessory accounts and purchase responsibilities (E/A, Activision, Take2, PDP, Sony- Microsoft DLC and others).
  • Manage purchases and CO-OP collection daily and attain yearly goals established by senior department leaders.
  • Select, direct, develop, and correct team members. Coach and mentor Merchants and provide ongoing performance feedback. Provide guidance, set priorities, and assist direct reports with assigned tasks.
  • Work collaboratively and cooperatively with Merchants, Merchandise Directors, other senior department leaders, vendor representatives and mid- to senior-level leaders in the Marketing and Operations departments.
  • Coordinate schedules and activities for Merchants.
  • Conduct routine training for Merchants as needed to support their sustainable success.
  • Set and communicate relevant and challenging objectives to build direct reports’ capability and overall success; measure and reward success.
  • Resolve merchandising issues and balance inventories in the area of responsibility by collecting, organizing, interpreting, and reporting financial data to support sound decision making activities; escalate issues as needed.
  • Manage open-to-buy, maintain margin targets, adhere to and maintain company inventory levels, meet department and individual GMROI metrics to help achieve overall sales and margin objectives.
  • Address issues in a timely manner, which is generally interpreted to mean responding personally, or through direct reports, to voice mails and emails within 24 hours of receipt.
  • Ensure that all vendor relationships and transactions conform to GameStop’s standards of conduct and ethical requirements.


  • Building Functional Relationships — developing and using collaborative relationships to facilitate the accomplishment of work goals.
  • Technical / Professional Knowledge and Skills — having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
  • Adaptability — maintaining effectiveness when experiencing changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Business Acumen — Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.


  • Bachelor’s degree in business administration, marketing, merchandising, or related field from an accredited program required; additional education in retail merchandising, buying, marketing, and business analytics preferred.
  • At least 5-7 years of retail buying experience required; closely related work experience may be used as a substitute.
  • Ability to work non-traditional hours as needed to respond to urgent needs and business opportunities.


  • Proficient written/verbal communication and presentation skills using spoken English — bilingual (English/Spanish) preferred
  • Proficient ability to meet demanding, evolving and potentially overlapping deadlines through proficient contingency planning
  • Expert ability to work collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
  • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in a fast-paced, performance driven organization
  • Possess proficient analytical, problem solving and decision making skills
  • Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions
  • Proficient knowledge of employee development, including talent assessment, competency-based development, motivation and reward
  • Ability to effectively coach, develop, retain, train, hire, and redirect others in order to bring out the best in others
  • Plan, monitor, and review the work of others to meet objectives.
  • Makes recommendations concerning the selection, termination, performance appraisals and professional development for Merchants
  • Proficient knowledge of Microsoft Office software programs, especially Outlook, Excel and Word
  • Proficient knowledge of video gaming platforms and hot titles
  • Expert relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Proficient presentation skills to effectively present information to an audience of varying responsibility within the company
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.