Supervisor, Retail & Maintenance Facilities in Grapevine, TX at GameStop

Date Posted: 9/27/2019

Job Snapshot

Job Description



Working independently, the Facilities Supervisor will directly supervise a team of Facilities Coordinators. The Facilities Supervisor prevents, tracks, and solves all store maintenance issues. The Facilities Supervisor is trained on all administrative and logistical matters within the department to serve as a back-up to the Facilities Manager. The position leverages highly proficient project management, problem solving, communication, and talent development skills, and the role demonstrates an expert understanding of store-level maintenance processes and problem remediation. The role interacts with management several times a week as needed, formally or informally, to receive general guidance and direction. All routine activities may be undertaken without supervisor approval; some non-routine activities will require prior supervisor approval. The role is generally characterized by working-basic levels of enterprise scope, complexity, and independent decision making.


  • Drive outstanding business results through traditional supervisory/management functions including, but not limited to, sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning.
  • Plan and implement the maintenance and repairs of existing store locations personally or, occasionally, through others.
  • Assist store personnel on basic repair procedures.
  • Take calls and/or electronic messages from stores, troubleshoot and dispatch vendor to complete repairs in a timely manner.
  • Follow-up with stores to assure completion of repairs.
  • Has proposal approval authority up to $3,500.
  • Responsible for setting up new stores with the appropriate vendors and getting them on the appropriate PM lists.
  • Monitor the quality/quantity of vendors to repair stores; assist with vendor reviews and performance evaluation.
  • Evaluate store needs including: repairs based on lease expiration dates, requests from vendors and landlords. Partner with Real Estate personnel to make decisions on stores with uncertain lease status.
  • Enforce lease language to drive landlord resolution of problems.
  • Coordinate maintenance requests by trouble shooting problems with store personnel, determining the appropriate action, monitor status for performance and completion.
  • Send weekly reports on open maintenance issues to vendors.
  • Schedule backflow prevention device tests.
  • Contact landlords to repair roof leaks and other items that the landlord is responsible for per the lease.
  • Manage a team of direct reports, enforcing company and departmental standards.
  • Partner with supervisor to create development and training plans for direct reports.
  • Will serve as a backup to the Department Manager/Director for administrative and reporting duties.
  • Model the behaviors expected of all GameStop leaders including, but not limited to, a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and professionalism; giving, receiving and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity.
  • Proficient knowledge of employee development: talent assessment, competency-based development, motivation and reward • Ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team.
  • Manages relationships in a manner acceptable to others and to the organization.


  • Communication: Clearly conveys information and ideas. Correctly interprets messages from others and responds appropriately.
  • Managing Work: Effectively manage one’s time and resources to ensure that work is completed efficiently and accurately.
  • Quality Orientation: Accurately and carefully follows established procedures for completing work tasks to ensure freedom from errors, omissions, or defects; promptly notifies others of quality issues as appropriate.
  • Operational Excellence: Driving efficiency into GameStop’s business development efforts through strong cross-functional collaboration and relationship management.
  • Developing Others: Leveraging formal and informal coaching and training to build others’ capability to deliver better, more sustainable business results.


  • High school diploma or GED required; at least two years of successful accredited college study preferred, working toward a Bachelor’s degree with an accredited business-related program
  • At least five years of related experience and/or related training
  • 3-5 yrs experience as facilities supervisor


  • Proficient ability to communicate effectively with others using spoken and written English
  • Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
  • Ability to work under demanding time constraints and production goals
  • Working ability to manage multiple priorities
  • Working ability to work under pressure
  • Working understanding of employee development, including a working understanding of peer mentoring/coaching, adult learning principles, and the ability to provide feedback based upon specific behaviors and outcomes
  • Working understanding of consensus building and reaching productive agreement efficiently
  • Proficient ability to provide and respond favorably to constructive feedback
  • Proficient ability to prioritize and respond to problems quickly and completely
  • Demonstrably high accuracy orientation, including the ability to manage details to the organization’s satisfaction
  • Proficient knowledge of Windows-based computers and Microsoft Office programs; specifically, Outlook, Excel, and Word
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Proficient knowledge of employee development: talent assessment, competency-based development, motivation and reward
  • Ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team
  • Proficient knowledge of retail store operations preferred