Workforce Management Specialist in Grapevine, TX at GameStop

Date Posted: 9/24/2018

Job Snapshot

Job Description

Description:

SUMMARY

Under general supervision, the Workforce Management Analyst designs and implements Workforce Management’s communication, strategy, reporting, and data analysis support.  This position serves as a key partner with the field and other departments in the Store Support Center.  An associate in this position may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and provide feedback.  Some non-routine activities may require a supervisor’s advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Design and implement effective communications to the field from the SSC.
  • Reporting on payroll compliance and efficiency measures to the field and SSC.
  • Provide analytical, logistical, and administrative project support to the Workforce Management team.
  • Assist with full year budgeting of payroll at the store level
  • Monthly and weekly forecasting of top level store slaes and payroll spend.
  • Improve field relations by providing accurate data and quick responses to all levels of the field
  • To create/maintain accurate labor forecasting tools and models
  • Support the Business Analytics team by providing ad hoc assistance when necessary.
  • To be able to suggest and implement labor savings ideas.
  • To be able to write store schedules for stores of various sizes, locations, and sales levels to assist stores with best practices
  • Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
  • Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
  • Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
  • Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
  • Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
  • Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

RELATED COMPETENCIES

  • Continuous Improvement – Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure impact.
  • Analytical Decision Making – Identifies and understands issues, problems and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
  • Information Monitoring – Establishes ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
  • Managing Work – Effectively manages one’s time and resources to ensure that work is completed efficiently

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • High school diploma or GED required; accredited bachelor’s degree in accounting, finance, management, mathematics, or related field required with three+ years experience with Workforce Management,  scheduling, staffing, and labor allocation preferred
  • At least 2 years of work experience in retail management and/or 3 years in workforce management required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Demonstrated capacity for gathering  data to identify issues, opportunities, patterns, and sustainable business solutions.
  • Proficient knowledge of Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint and Word
  • Proficient ability to communicate effectively with others using spoken and written English
  • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
  • Working knowledge of Federal and State labor laws and the ability to convey requirements to field personnel.
  • Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
  • Working ability to model consistently GameStop’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities