SUMMARY

Working independently, the Store Leader directly influences the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader ensures best-in-class guest service experiences for all of GameStop's guests. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises at least one Assistant Store Leader and five or more Game Advisors and Senior Game Advisors, which may vary based upon store size, location, and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in- class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class guest service
• Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business
• Recruit, hire, assess, develop, and retain people committed to outstanding guest service
• Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first
• Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals
• Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan
• Protect company assets through effective inventory control and loss prevention practices
• Lead store associates in meeting sales, profit and shrink goals
• Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader
• Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present
• Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines
• Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (*applies only to positions at a military base store)
• Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (*applies only to positions at a military base store)

RELATED COMPETENCIES

• Building a Successful Team - Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
• Building Guest Loyalty - Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching - Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Work Standards - Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Must be at least 18 years of age and present state-required proof of age documents
• High school diploma or GED required; An Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
• Must be able to work a minimum of 44 hours per week

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Proficient guest service skills
• Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish)skills preferred
• Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
• Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, atten dance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

SUMMARY

The District Leader also known as "District Manager" role is similar to an innovative business entrepreneur and owner, with special emphases on comp sales, used sales, talent retention, trades, customer experience, and loss prevention. Within GameStop's broadly defined parameters, District Managers have the autonomy, authority, and responsibility to inspire outstanding business results through others as the leaders of their district's performance development strategy.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
• Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools, such as development planners and performance worksheets.
• Ensure that successful on-boarding and development occurs throughout the district.
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes. Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others.
• Personally model the professional conduct expected of all GameStop leaders.
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and customer service data.
• Validate that stores are scheduling based on sales trends and business needs.
• Empower store teams to act quickly and creatively to resolve customer issues, and respond effectively to customer issues elevated to the multi-unit or corporate level within three days.
• Review stores' shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner.
• Collaborate with the Regional Loss Prevention Manager to respond favorably to all shrink reduction and safety opportunities.
• Monitor stores' appearance and ensure all company standards are maintained.
• Discuss store relays and promotions with each Store Manager to ensure accurate and timely execution.

RELATED COMPETENCIES

• Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
• Prioritizes - Identifies more critical and less critical activities and assignments; adjusts priorities when ppropriate.
• Determines tasks and resources - Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
• Schedules - Allocates appropriate amounts of time for completing own and others' work; avoids scheduling conflicts; develops timelines and milestones.
• Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
• Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved. Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest.
• Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
• Develops others' and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
• Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment.
• Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed).
• Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports).
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes.
• Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
• Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Marketing knowledge. Understands and uses effective marketing techniques to support the region's and the individual's objectives and maximize the return on its marketing dollars.
• Financial management knowledge. Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans.
• Industry knowledge. Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making.
• Keeps up to date. Stays abreast of current developments and trends in all relevant technical and professional areas.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• 3 years of successful, related experience as a multi-unit manager required.
• Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute.
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Strong understanding of what is needed to motivate and retain top talent.
• Proven ability to achieve outstanding business results through others, from a distance.
• Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources.
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays.
• Strong customer service skills, including clear verbal and written communication skills.
• Strong organizational skills, with ability to handle multiple, detailed projects.
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices.
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day).
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders.